crickex owner Privacy Policy — Your Information Is Protected

Last Updated: 2025

1. Introduction

1.1

crickex owner ("we", "our", or "platform") operates an online betting and gaming service for users in Bangladesh. This privacy policy ("policy") explains what information is collected about you when you use our website, mobile app, or any related services, how that information is processed and stored, and what rights you have over your information.

1.2

This policy should be read together with our Terms and Conditions. Both documents together form part of the agreement governing use of our services. Continuing to use our site means you have accepted the terms of this policy.

1.3

Our services are for persons aged 21 or above only. At the time of registration you confirm that you are at least 21 years old and a legitimate user in Bangladesh.

2. What Information We Collect

2.1

Information You Provide Directly

We store information you provide yourself during account registration and management. This includes:

Full name, email address, mobile number, and date of birth
Account username and password (stored in encrypted form)
Documents submitted for identity verification (such as national ID details)
Mobile wallet details for deposits and withdrawals — bKash, Nagad, and Rocket
Records of communication with the support team

2.2

Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

Device type, operating system, and browser type and version
IP address and approximate geographic location
Session duration, pages visited, and activity logs
Information collected through cookies and similar tracking technologies
Betting and gaming activity history

2.3

Information Received from Third-Party Sources

In some cases we may receive information from legitimate third-party sources, such as identity verification service providers or payment processors. This information is used solely to confirm your identity and prevent fraud.

3. Purpose of Using Information

3.1

crickex owner uses your information for the following purposes:

To create, verify, and manage your account
To process deposit and withdrawal transactions
To provide bonuses, rewards, and VIP benefits
To provide customer support services
To prevent fraud, money laundering, and other illegal activity
To ensure technical improvements and security of the platform
To send relevant offers and notifications with your consent

3.2

We do not sell your information to third parties. However, limited information may be shared with specific service provider partners where necessary to operate the service — such as for payment processing or identity verification. All such partners are contractually bound to keep the information confidential.

4. Cookies and Tracking Technology

4.1

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. crickex owner uses cookies for the following purposes:

Essential cookies: Keeping login sessions active and ensuring security
Performance cookies: Monitoring page load speed and functionality
Functionality cookies: Remembering language and other preferences
Analytical cookies: Analysing user behaviour to improve the service

4.2

Cookie Controls

You can disable or delete cookies from your browser settings. Note that disabling essential cookies may affect some core functions of the platform, such as logging in or completing payments.

5. Data Security Measures

5.1

crickex owner follows industry-standard technical and organisational measures to protect your personal information. These include:

All data transmission secured using SSL (Secure Sockets Layer) encryption
Sensitive information stored using password hashing and encryption
Regular security audits and vulnerability reviews
System access restricted to authorised staff only
Automated monitoring systems to detect suspicious activity

5.2

While we are committed to ensuring the highest level of security, no method on the internet is completely secure. If a security incident occurs, we will notify affected users as quickly as possible and take the necessary steps.

6. Data Retention Period

6.1

crickex owner retains your information for as long as your account remains active. After an account is closed or becomes inactive, some information may be kept for a set period for the following reasons:

To meet legal obligations (such as records of financial transactions)
To preserve evidence in the event of disputes or legal claims
For fraud prevention and security investigations

6.2

Once the set period ends, we securely delete your information or anonymise it in a way that you can no longer be identified.

7. Your Rights Over Your Information

7.1

As a user of our platform, you have the following rights regarding your own information:

Right of access: The right to know what information we hold about you
Right to rectification: The right to request correction of inaccurate or outdated information
Right to erasure: The right to request deletion of your information in certain circumstances
Right to restrict processing: The right to object to the processing of your information in certain cases
Right to portability: The right to receive your information in a structured and readable format
Right to withdraw consent: The right to withdraw consent to marketing communications at any time

7.2

To exercise any of the above rights, contact our support team. After verifying your identity, we will process your request as quickly as possible. However, some information may not be possible to delete due to legal obligations.

8. Sharing Information with Third Parties

8.1

crickex owner never sells or rents your personal information to third parties for commercial purposes. Information is shared only in the following cases:

With service provider partners — who carry out payment processing, identity verification, or technical services on our behalf
To comply with legal instructions — in response to legitimate requests from government authorities
Where necessary to protect our rights and assets, or those of users
In the event of business restructuring or a merger — though the new entity will also be bound to follow this policy

8.2

We have written agreements with all third-party service providers, clearly stating their responsibility to protect data and their obligation to use it only for the specified purpose.

9. Protection of Minors

9.1

crickex owner's services are exclusively for persons aged 21 or above. We do not intentionally collect information from any minor. If a minor is found to have registered and this comes to our attention, that account and all associated information will be deleted immediately. For more information on responsible gaming, please read our Responsible Gaming Guidelines.

9.2

If you believe a minor has registered on our platform, please notify our support team immediately.

10. Changes and Updates to the Policy

10.1

crickex owner reserves the right to amend this privacy policy at any time. If significant changes are made, we will send a notification to your registered email or mobile number, or display a clear notice on the platform. Continuing to use the service after changes have been made means you have accepted the updated policy.

10.2

The date of the most recent update will always be shown at the top of this page. We recommend that you review this policy regularly. To learn more about other aspects of using our service, visit our About Us page.

11. Contact Us

11.1

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact our support team directly. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

Live Chat Support

24/7 — Get instant support in Bengali and English

Email Support

[email protected]

crickex owner's Privacy Policy